Shipping & Returns Policy – TERRAFREEZE Canada
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday). Our cut-off time for same-day processing is 12:00 PM EST (Toronto time). Orders placed after this time will be processed the next business day. Processing includes verification, quality checks, and packaging.
Note: No orders are shipped on weekends or Canadian public holidays.
All transactions are processed in CAD ($).
Shipping Methods & Carriers
We primarily ship through UPS and Canada Post to ensure reliable and timely delivery.
If your order is affected by delays (e.g. postal disruptions), we will monitor the shipment and provide updates.
Shipping Costs
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FREE shipping across Canada on orders over CAD $60 (before tax).
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For orders under CAD $60, a flat-rate shipping fee of CAD $11.99 applies (includes handling).
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Estimated delivery times:
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Ontario: 3–5 business days
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Rest of Canada: 7–10 business days
Delivery times are estimates and may vary during peak periods.
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Order Tracking
Once your order ships, you’ll receive an email with tracking details. You can monitor your shipment through the carrier’s tracking portal or contact our team for assistance.
Do You Ship Outside Canada?
Currently, we only ship within Canada.
For U.S. customers, TERRAFREEZE is available through Amazon.com and our U.S. store.
Return Policy
We want you to be fully satisfied with your purchase. If you’re not happy, TERRAFREEZE offers a 180-day money-back guarantee.
How to Request a Return
To initiate a return:
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Email: [email protected]
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Or use our Contact Page
Please include:
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The product(s) you wish to return
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Reason for the return
A member of our team will confirm the return process. Refunds will be issued once the return is received and inspected.
Note:
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Returns must be sent via mail to the address below. We do not accept in-person returns.
Return Address:Support will provide you with the address to return your items.
Return Conditions
To qualify for a refund:
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Products must be unopened and unused
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Returned within 180 days of purchase
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Packaged in original condition
We cannot accept returns for:
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Opened or used products
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Expired items
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Items that have been modified, assembled, or removed from original packaging
Refund Timelines
Once approved and processed, your refund will be issued to the original method of payment.
Please allow up to 15 business days (Mon–Fri) for processing.